bdck Privacy Policy
Your privacy matters at bdck. This Privacy Policy explains exactly what personal data we collect when you use the bdck platform, how we use it, who we share it with, and how we keep it secure — in plain, honest English.
Six Ways bdck Protects Your Personal Data
Before you read the full legal text below, here is a plain-English summary of the most important privacy protections bdck provides to every player in Bangladesh.
bdck collects the minimum personal data required to operate a safe, verified gaming account. We do not collect data for its own sake. Every data point we ask for — your name, mobile number, date of birth, and payment method details — has a clear, specific purpose tied to your account, your security, or our legal obligations under applicable regulations.
Every connection between your device and bdck is protected by 256-bit SSL/TLS encryption — the same standard used by major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank. Your login credentials, payment details, and personal information are encrypted in transit and at rest. We never store bKash PINs or Nagad passwords on our servers at any point.
bdck does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. The only parties who receive your personal data are those directly involved in operating your bdck account — such as our licensed game providers (Pragmatic Play, Evolution Gaming, Spribe), payment processors (bKash, Nagad), and our internal customer support team.
As a bdck player, you have the right to request access to the personal data we hold about you, to request corrections to inaccurate data, and to request deletion of your data subject to our legal retention obligations. You may exercise any of these rights at any time by contacting the bdck support team at [email protected] or via Live Chat on Bangladesh Standard Time.
bdck uses cookies and similar tracking technologies strictly to operate the platform, personalise your gaming experience, and analyse aggregate site performance. We do not use third-party advertising cookies or cross-site tracking. The cookies we use are described in detail in the Cookies section of this Privacy Policy. You can manage your cookie preferences through your browser settings at any time.
bdck retains your personal data only for as long as your account is active and for the minimum period required by our legal and regulatory obligations thereafter. Account data is retained for a period of five years following account closure to comply with applicable anti-money laundering and responsible gaming record-keeping requirements. After this period, data is securely deleted or anonymised.
About This Policy
This Privacy Policy applies to all personal data collected through the bdck platform at https://bdck.io, including our website, mobile-optimised experience, customer support channels, and any promotional communications we send. By creating and using a bdck account, you acknowledge that you have read and understood how we handle your personal data as described in this document.
1. Introduction
bdck ("we", "us", "our") is an online casino and sports betting platform operating at https://bdck.io and serving players in Bangladesh. We are committed to protecting the privacy and security of all personal data entrusted to us by our players ("you", "your").
This Privacy Policy explains what personal data bdck collects, the purposes for which we use it, the circumstances under which we may share it with third parties, and the rights you hold over your own data. This Policy is effective from 1 January 2026 and should be read alongside the bdck Terms & Conditions and the Responsible Gaming Policy.
We use clear, plain English throughout this document because we believe every bdck player in Bangladesh deserves to understand exactly what happens to their personal information — not just legal professionals.
2. Personal Data We Collect
2.1 Data You Provide Directly
When you register for a bdck account or interact with our platform, we collect the following personal data that you provide to us:
- Identity data: Full legal name, date of birth, gender, and National ID (NID) number or passport number for KYC verification.
- Contact data: Mobile phone number (required for bKash/Nagad linking and account security), email address, and city or district of residence within Bangladesh.
- Financial data: Payment method type (bKash, Nagad, Rocket, Upay, bank card), mobile wallet account number or last four digits of a payment card, and transaction history within the bdck platform. We do not store full card numbers, CVV codes, or mobile banking PINs.
- Account credentials: Username and encrypted password hash. bdck never stores passwords in plain text.
- Verification documents: Scanned copies or photographs of NID cards, passports, or utility bills submitted during the KYC process.
- Support communications: Records of Live Chat transcripts, email correspondence, and WhatsApp messages exchanged with the bdck support team.
2.2 Data Collected Automatically
When you access the bdck platform, we automatically collect certain technical and behavioural data:
- Device & browser data: IP address, device type, operating system, browser type and version, and screen resolution.
- Usage data: Pages visited, games played, betting markets accessed, session duration, clickstream data, and feature interactions within the platform.
- Location data: General geographic location derived from your IP address (country and city level). We do not use GPS or precise location tracking.
- Cookie data: Information stored via cookies and similar technologies as described in Section 6 of this Policy.
2.3 Data from Third Parties
In limited circumstances, bdck may receive personal data about you from third parties, including:
- Payment processors (bKash, Nagad, Rocket, Upay) confirming transaction status and account verification.
- Identity verification service providers used to support our KYC process.
- Fraud prevention and anti-money laundering (AML) screening services.
3. How We Use Your Personal Data
bdck uses your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your bdck account | Identity data, contact data, account credentials |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard | Financial data, identity data |
| Verifying your identity and age (KYC — 21+ requirement) | Identity data, verification documents |
| Preventing fraud, money laundering, and account abuse | All categories, device & browser data |
| Providing customer support via Live Chat, email, and WhatsApp | Contact data, support communications |
| Sending account notifications (deposit confirmations, withdrawal status, security alerts) | Contact data, financial data |
| Personalising your gaming experience (recommended games, preferred markets) | Usage data, cookie data |
| Responsible gaming monitoring (detecting at-risk gambling behaviour) | Usage data, financial data |
| Sending promotional communications (only with your consent) | Contact data, usage data |
| Improving platform performance and fixing technical issues | Device & browser data, usage data |
| Complying with legal and regulatory obligations | All categories |
4. Legal Basis for Processing Your Data
bdck processes your personal data on the following legal bases:
- Contractual necessity: Processing required to create and manage your account, process payments, and deliver the services you have signed up for.
- Legal obligation: Processing required to comply with applicable laws including anti-money laundering (AML) regulations, age verification requirements (21+), and record-keeping obligations.
- Legitimate interests: Processing carried out to protect the security and integrity of the bdck platform, prevent fraud, and improve our services — where these interests are not overridden by your rights.
- Consent: Processing for marketing and promotional communications, which you may withdraw at any time by contacting bdck support or updating your account preferences.
5. Sharing Your Personal Data
5.1 Third Parties Who Receive Your Data
bdck shares personal data only with the following categories of trusted third parties, and only to the extent necessary for the stated purpose:
- Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver game content. These providers do not receive your full personal profile.
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum payment data required to process your deposit or withdrawal transaction.
- Identity verification providers: KYC service partners receive identity documents solely to verify your identity and age as required by our compliance obligations.
- IT and hosting providers: Our platform infrastructure partners who store and process data on bdck's behalf under strict data processing agreements.
- Legal and regulatory authorities: Law enforcement agencies, courts, or regulatory bodies when required by applicable law or a valid legal order.
5.2 No Sale of Data
bdck does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or business purposes. This commitment is unconditional.
5.3 International Transfers
Some of our third-party service providers (particularly licensed game studios headquartered outside Bangladesh) may process data in countries other than Bangladesh. Where such international transfers occur, bdck ensures that appropriate contractual and technical safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files placed on your device by the bdck platform when you visit. They allow bdck to recognise your device, remember your preferences, and deliver a consistent experience across your sessions. Similar technologies we use include local storage and session storage within your browser.
6.2 Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintaining your logged-in session, enabling account navigation, and supporting secure transactions | Session (deleted on browser close) |
| Functional / Preference | Remembering your language preference, display settings, and last-visited game category | Up to 12 months |
| Analytics | Measuring page load times, identifying broken features, and understanding aggregate player navigation patterns to improve the platform | Up to 24 months |
| Security | Detecting and preventing fraudulent login attempts, bot activity, and suspicious session behaviour | Up to 30 days |
bdck does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. You may disable non-essential cookies through your browser settings; however, disabling essential cookies may prevent you from logging in or using core platform features.
7. Data Security
bdck implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the bdck platform.
- Encrypted password storage using industry-standard hashing algorithms. Plaintext passwords are never stored.
- Two-factor authentication (2FA) available to all registered players to add an additional layer of login security.
- Access controls: Internal access to personal data is restricted on a strict need-to-know basis. All bdck staff with data access undergo security training.
- Regular security audits and penetration testing conducted on platform infrastructure.
- Secure data centres with physical access controls, redundant systems, and 24/7 monitoring.
In the event of a data breach that is likely to affect your personal data, bdck will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
8. Data Retention
bdck retains personal data for the following periods:
- Active accounts: Personal data is retained for the entire duration that your bdck account remains open and active.
- Closed accounts: Following account closure, bdck retains your personal data for a minimum of five years to comply with anti-money laundering record-keeping requirements and responsible gaming audit obligations.
- KYC documents: Identity verification documents are retained for five years after the last transaction on the account.
- Support communications: Live Chat transcripts and email records are retained for three years after the communication date.
- Marketing data: If you have provided consent for promotional communications, your contact data for marketing purposes is retained until you withdraw consent or for a maximum of two years of inactivity, whichever comes first.
After the applicable retention period has expired, bdck will securely delete or irreversibly anonymise your personal data so that it can no longer be linked back to you.
9. Your Data Rights
As a bdck player, you hold the following rights over your personal data. To exercise any of these rights, contact the bdck support team at [email protected] or via Live Chat:
- Right of access: You may request a copy of all personal data bdck holds about you at any time. We will respond within 30 days of your request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details such as contact information can also be updated directly within your account settings.
- Right to erasure: You may request that bdck delete your personal data. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain. Where deletion is possible, we will action it within 30 days.
- Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances, for example while a rectification request is being resolved.
- Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time with immediate effect. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Right to object: You may object to bdck processing your personal data based on legitimate interests. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds.
10. Children's Privacy
The bdck platform is strictly intended for adults aged 21 years and older. bdck does not knowingly collect personal data from individuals under the age of 21. If we discover or have reason to believe that a user under the age of 21 has created an account or submitted personal data to bdck, we will immediately close the account, delete the associated personal data, and reverse any transactions processed in connection with that account.
If you are a parent or guardian and believe that a minor in your care has accessed bdck, please contact us immediately at [email protected]. We will treat all such reports with the highest priority.
11. Third-Party Links
The bdck platform may, from time to time, reference or describe third-party services such as payment providers (bKash, Nagad) or game studios (Pragmatic Play, Evolution Gaming). bdck is not responsible for the privacy practices of any third-party service. We encourage you to read the privacy policies of any third-party service you interact with independently of the bdck platform. This Privacy Policy applies exclusively to data processed by bdck through https://bdck.io.
12. Changes to This Privacy Policy
bdck reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they affect how we use your data in ways that are significantly different from what this Policy currently describes — we will provide advance notice to registered players via email or an on-platform notification before the changes take effect.
The current version of the Privacy Policy is always available at https://bdck.io/privacy-policy. The "Effective" date at the top of this document indicates when the most recent version entered into force. Continued use of the bdck platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bdck, please get in touch using the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the bdck platform
- WhatsApp: +880 1700 000 000
- Support Hours: Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week
For information about responsible gaming tools and self-exclusion options, please visit the Responsible Gaming page. For general platform questions, visit our FAQ page.
Confident in Our Privacy Standards? Enjoy bdck.
Now that you understand how bdck handles your data, explore 500+ games, live cricket betting on BPL and IPL, and instant bKash and Nagad transactions — all in a secure, fair, and transparent environment built for Bangladesh players.